SHIPPING & RETURNS
Shipping Policy
PTF Tools delivers the products in cooperation with an independent delivery company.
PTF Tools does not guarantee the Customers that all – theoretically – available methods of delivery may be used. Certain methods of delivery are offered to the Customer based on the distance of the destination address and/or depending on the delivery capacity available to PTF Tools at the given time. PTF Tools does not accept any liability for any delay in the delivery of any product in the case of any force majeure event or of any malfunctioning of the IT system.
The information regarding the delivery options offered and regarding the applicable terms and prices may always be accessed and is up to date in the webshop www.ptftools.com.
The delivery of products is limited on those days which are public holidays in the destination country.
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If your want to order to a country that is not on the list, contact us: info@ptftools.com
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When the Customer receives the products from the delivery company, then the Customer – together with the representative of the delivery company – is obliged to inspect the delivery (namely the number of the packages, the intactness of the packing tape with the logo on it, and the intactness of the packaging) and the enclosed delivery note thoroughly and properly. The Customer may refuse to receive any package not delivered in accordance with the contract, including, but not limited to, the case when the delivered product is incomplete or is damaged. If the Customer accepts the defective delivery, then the Customer is obliged to indicate the description of the damage in the delivery note of the delivery company.
If the delivery is incomplete or damaged, then it must be reported, without delay, via an e-mail sent to the e-mail address info@ptftools.com, and the damage must be described on and reported via the damage report form signed by the representative of the delivery company, and this damage report form must be sent, without delay, e-mail, or post, to PTF Tools at any of its official addresses indicated above. If the Customer fails to have this report sent without delay, then PTF Tools reserves the right to exclude its liability if the damage was not caused in connection with the delivery. No claim regarding any incomplete delivery or damaged packaging restricts the right of the Customer to warranty claims.
Return & Exchange Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
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Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
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Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PTF Tools, 1126 Budapest Kiss János altáboragy utca 3.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to PTF Tools, accessible from: www.ptftools.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@ptftools.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
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Conditions for Returns
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In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
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Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Philosonic Kft.
Budapest
Kiss János altábornagy utca 3.
Hungary
1126
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Use
mail: info@ptftools.com